SR
Business Analyst · Mumbai, India

Shiva
Roy

Turning Requirements into Results

Techno-functional Business Analyst with ~4 years in the insurance domain, bridging the gap between business needs and technical delivery — with precision, clarity, and governance at every step.

Insurance · Life Asia PAS BRD / FRD Agile & Waterfall SIT / UAT Strategy Alumni VC
SR
Shiva Roy
Business Analyst · HDFC Life
Experience ~4 Years
Domain Insurance (Life Asia)
Delivery ~95% On-time
Leadership Vice Chairman, Alumni
Training Impact 100+ Aspirants
Open to Opportunities
Career

Professional Experience

Business Analyst
HDFC Life (via Upsurge Infotech) · Mumbai, India
Dec 2022 – Present
  • Led end-to-end BA activities across new product development, functional enhancements, and business rule modifications within cross-functional teams of 10–15 members.
  • Authored and reviewed BRDs & FRDs, translating complex business requirements into precise functional and technical specifications for developers and QA.
  • Performed Gap Analysis between existing Life Asia PAS capabilities and proposed changes — supporting New Business, Policy Issuance, Servicing, and Claims Processing.
  • Conducted Root Cause Analysis for production and SIT/UAT defects, coordinating with Risk & Governance teams to ensure regulatory compliance.
  • Defined and managed SIT/UAT strategy and regression coverage, achieving ~95% on-time module delivery across releases.
  • Maintained traceability matrices, project trackers, and governance documentation supporting audit readiness and leadership reporting.
  • Guided and mentored team members; conducted internal trainings to bridge knowledge gaps across the project.
Life Asia PASBRD/FRDGap Analysis SIT/UATRCAAgileStakeholder Management
Senior Software Test Engineer
Upsurge Infotech · Andheri, Mumbai
Jun 2022 – Present
  • Collaborated with business and development teams to ensure comprehensive test coverage across insurance applications.
  • Delivered projects within committed timelines maintaining high quality and minimal post-production defects.
  • Trained 100+ aspirants on Software Testing, Python, Java, JIRA, and JMeter — building the next generation of QA professionals.
TestingPythonJIRAJMeterTraining
Subject Matter Expert
Inhalt Mart · Remote
Jul 2021 – Oct 2021
  • Developed 200+ academic solutions spanning standard 8th grade to graduate level.
  • Simplified complex mathematical and scientific topics into structured, accessible explanations for students.
MathematicsContent DevelopmentAcademic Writing
Work

Key Projects & Initiatives

01
New Product Development
Jul 2025 – Present

Leading end-to-end BA activities for a new health insurance product — from requirement elicitation and Gap Analysis through to go-live readiness, aligning regulatory objectives with product design.

Requirement AnalysisGap Analysis Risk AlignmentSIT/UAT StrategyGo-Live Support
02
Minor & Major Modifications
Nov 2024 – Present

Managed rider and protection project enhancements — facilitating stakeholder walkthroughs, performing impact assessments for regulatory changes, and validating end-to-end data flow from Non-PAS to Life Asia PAS.

Risk AnalysisTesting Closure Stakeholder CommunicationProject Go-Live
03
PWA-LoCo & PWA-EzFi
Dec 2022 – Oct 2024

Tested a Progressive Web Application for insurance policies across two phases — covering enhanced functionalities and product integrations with comprehensive end-to-end quality validation.

Test Case AuthoringDefect Tracking E2E TestingTimely Delivery
04
Operational Support & JIRA Adoption
Sep 2023 – Jul 2024

Led requirement gathering and collaborated with Atlassian developers to drive JIRA and Confluence adoption across the team. Created an SOP for administrative processes — reducing single-person dependency and improving team-wide efficiency.

JIRA/ConfluenceSOP Creation Process ImprovementTraining
Expertise

Skills & Tools

Business Analysis
Requirement Elicitation
BRD / FRD Documentation
Gap Analysis
Process Mapping (As-Is / To-Be)
Traceability Matrix
Feasibility Assessment
Domain Expertise
Life Asia (Insurance PAS)
New Business & Policy Issuance
Policy Servicing & Claims
Regulatory & Governance
Risk Alignment
Testing
SIT / UAT Strategy
Smoke, Regression & E2E
PAS / Non-PAS Applications
Defect Tracking & RCA
Mobile Testing
Technical
SQL (Working Knowledge)
Python (Pandas, NumPy, Matplotlib)
Java (OOPs Concepts)
AI Tools (Copilot, ChatGPT)
Tools & Platforms
JIRA & Confluence
JMeter (Basic)
MS Office Suite
Agile & Waterfall Frameworks
Soft Skills
Stakeholder Management
Team Mentorship & Training
Problem-Solving
Adaptability
Cross-functional Collaboration
Recognition

Awards & Achievements

🏆
QA Star Award
Aug 2025

Recognised for excellence in software quality assurance. Awarded personally by the CEO & CTO of Upsurge Infotech.

🎓
Vice Chairman — Alumni Association
2025

Selected as Vice Chairman of VPM's B.N. Bandodkar College of Science Alumni Association — leading community initiatives and alumni engagement.

🎤
Guest Lecturer
Aug 2021

Invited as a guest lecturer at VPM's B.N. Bandodkar College of Science, sharing industry insights and academic knowledge.

🥇
Intercollegiate Seminar — 1st Prize
Jan 2018

First place at K.J. Somaiya College for seminar on "Application of Mathematics in Everyday Life."

🥈
Intercollegiate Seminar — 2nd Prize
Jan 2018

Second place at Ramniranjan Jhunjhunwala College for seminar on "Application of Mathematics in Computer Science."

👥
Trained 100+ Aspirants
Ongoing

Mentored over 100 students and professionals in Software Testing, Python, Java, JIRA, and JMeter.

Academic Background

Education

2019–21
M.Sc. in Engineering Mathematics
Institute of Chemical Technology (ICT), Mumbai

Built a strong foundation in computing, data analysis, and applied statistics — forming the analytical backbone of a career in business analysis.

2015–18
B.Sc. in Mathematics
VPM's B.N. Bandodkar College of Science, University of Mumbai

Transitioned from pure academia to applied computing, building a base for technical and quantitative analysis. Alma mater of the Alumni Association.

Let's Connect

Get in Touch

Open to new opportunities, collaborations, speaking invitations, and meaningful professional conversations.

SR
Shiva Roy
Business Analyst · Alumni VC
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